Cisco Anyconnect Is Not Connecting

  



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When you are off campus, some of Illinois State University’s electronic services are unavailable to you unless you establish a VPN connection.

Cached

Older versions of the NAM component of the Cisco AnyConnect Secure Mobility Client will not work when you try to connect to a wireless network on a Surface Pro 3. Note This issue is unrelated to the VPN features of the Cisco AnyConnect software. This issue is specific to the wireless NAM component of the Cisco AnyConnect Secure Mobility Client. Have a newer Lenovo Thinkpad with Cisco Anyconnect client with the symptom as stated above in Topic title.Have 40 - 45 other Lenovo and Dell laptops working fine.Tried different. Cisco Anyconnect Mobility VPN Client will not connect with any user credentials - Spiceworks. Something strange would happen when I connected to a Firepower 2130 running Firepower Threat Defense with Cisco AnyConnect. Basically, the AnyConnect client would contact the VPN gateway just fine, prompt for user credentials, authenticate and connect but then literally after about 3 seconds of being connected it would immediately drop and attempt to reconnect again. My Cisco Anyconnect VPN Client keeps on disconnecting after I changed my laptop and upgraded to windows 10. My internet connection is same and it was working fine on my previous laptop. In Device Manager under Network Adapter I see a warning sign on my Microsoft Wi-Fi Direct Virtual Adapter.

Jan 12, 2021 Have a newer Lenovo Thinkpad with Cisco Anyconnect client with the symptom as stated above in Topic title.Have 40 - 45 other Lenovo and Dell laptops working fine.Tried different. Cisco Anyconnect Mobility VPN Client will not connect with any user credentials - Spiceworks.

Cisco AnyConnect is an application that the University makes available to students, faculty, and staff for free which may be used to establish a VPN connection with the University from off campus.

NOTE: If you need to request and install the application on your computer, please skip to the section further below entitled Download and Install Cisco AnyConnect. If you already have the application installed and would like to know how to connect to it, please read the section immediately below entitled Connect to the Cisco AnyConnect VPN Client Once Downloaded. The instructions below are listed for both Windows and Mac machines, respectively.

Connect to the Cisco AnyConnect VPN Client Once Downloaded

Windows:

  1. Open the Cisco AnyConnect VPN client.
  • Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
  • Windows 10: Start > All Apps > Cisco > Cisco AnyConnect Secure Mobility Client.
  • Alternatively, you can click Start and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application.
  1. Verify that the path in the field underneath “Ready to connect.” is VPN01.ILSTU.EDU.
  • If the path name does not automatically appear, click the arrow to the right of the field and select VPN01.ILSTU.EDU from the drop down menu, or enter the path name manually.
  1. Click Connect.

Figure 1:

  1. When prompted, select the appropriate Group (Figure 1):
  • To access most ISU resources, you will select –ISU-.
  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Note: When you attempt to connect, you may receive a prompt that tells you that Cisco AnyConnect is updating. Do not attempt to cancel this update, as this update will allow your VPN software to work.

Figure 2:

  1. Enter your ULID and password in the appropriate fields, then click OK.
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnecticon with a yellow, locked padlock will be visible in your system tray (in the lower-right corner of your desktop, next to the clock). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

VPN

Mac OS X:

  1. Open the Cisco AnyConnect VPN client. Click Finder > Applications> Cisco > Cisco AnyConnect Secure Mobility Client.

Figure 3:

  • Alternatively, you can search for the application in your “Dashboard” by simply clicking the rocket icon on your bottom toolbar. After that, start typing Cisco AnyConnect Secure Mobility Client and you will see the application. Click on the application to start the set-up process, or to access it once you’ve configured the settings properly.

Figure 4:

  1. Verify that the path in the field underneath “Ready to connect.” reads VPN01.ILSTU.EDU. If the field is empty, you will need to manually enter the file path exactly how it is shown in this article.

Figure 5:

  1. Click Connect.
  2. When prompted, select the appropriate Group (Figure 6):
  • For most ISU resources, you will select –ISU-.
  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Figure 6:

  1. Enter your ULID and password when prompted to do so and click Connect.
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnect icon with a yellow, locked padlock is now in your system tray (in the lower-right corner of your desktop). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Disconnect from the VPN

Windows:

To disconnect from the VPN on a Window’s machine:

  1. Locate the Cisco AnyConnect VPN client icon and click on it. It is usually on your toolbar, but if it is not, here are some additional ways to find the application:
  • Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
  • Windows 10: Start > All Apps > Cisco > Cisco AnyConnect.
    • Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application so you can disconnect from the VPN.
  1. In the Cisco AnyConnect Secure Mobility Client pane, click Disconnect.

Figure 7:

  1. Close Cisco AnyConnect Secure Mobility Client.

You are now disconnected from VPN.

Mac OSX:

To disconnect from a VPN connection on Cisco AnyConnect on Mac running Mac OS X or later:

  1. Click on the Cisco AnyConnect icon in your Dock.
  2. Click Disconnect.
  3. Close Cisco AnyConnect Secure Mobility Client.

Figure 8:

You are now disconnected from VPN.

Download and Install Cisco AnyConnect for Windows or Mac OS X

Students, faculty, and staff may download the Cisco AnyConnect VPN Client for Windows or Mac OS X from the University IT Help portal by following the directions below:

Windows:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click Downloads in the middle of the screen.
  3. Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
  4. Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

  • Upon successfully downloading the installer, you will need to open the installer and follow the prompts.

Figure 9:

  • Agree to the Terms and Conditions and proceed with the installation by clicking Accept. You may need to enter your computer’s profile credentials in order to accept the installation.

Figure 10:

  • Once the software has finished downloading, click Finish to close out of the installation process. You can now access the VPN software.

Mac OS X:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click Downloads in the middle of the screen.
  3. Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
  4. Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

  • Upon successfully downloading the installer, you will need to open the installer and follow the prompts. When you get to the Installation Type screen, ensure that only the VPN checkbox is selected, then click Continue to proceed with the installation

Figure 11:

  • Click Continue to finish the installation. Once finished, open the Cisco AnyConnect Secure Mobility Client. You can find it in the Cisco folder in your applications, or can be manually searched in your Launchpad, as instructed above.

Figure 12:

  • Type VPN01.ILSTU.EDU in the empty text field, then press Connect.

Figure 13:

  • Enter your ULID in the Username field and your current password in the Password field. Click OK.

Figure 14:

  • You will see a welcome window. Click Accept to be connected to the VPN.

Figure 15:

  • Now that you are connected, you will be able to access university-restricted applications such as iPeople.
  • When you are ready to disconnect from the VPN, go back to the application and click Disconnect and close out of the application.

Figure 16:

How to Get Help

For technical assistance, you may contact the Technology Support Center at 309-438-4357 or by email at SupportCenter@IllinoisState.edu.

Back to Overview:

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To remotely connect to the lab using the VPN credentials that have been provided to you by your lab proctors using the Cisco AnyConnect Client, follow these instructions.

Cisco Anyconnect Is Not Connecting

Downloading / Installing Cisco AnyConnect

Common

If you already have the Cisco AnyConnect client installed, go to the next step. If you do not have the Cisco AnyConnect client installed, navigate to the AnyConnect download page on Cisco.com and download the client for your computer. On Windows, select AnyConnect Pre-Deployment Package (Windows) - includes individual MSI files and on Mac, select AnyConnect Pre-Deployment Package (Mac OS). Unzip the download (if necessary) and install the client. During the installation process, you only need to install the 'Core & VPN' module. None of the other modules are required.

If you are not authorized to download the AnyConnect client using your Cisco.com account, follow these steps for an alternate download.

  1. Navigate to https://svs-rtp-dmz-vpn.cisco.com/.
  2. Enter your Username and Password provided on the VPN login page.
  3. Click Continue
  4. Click the download button to download
  5. Click the Instructions button on the page for instructions on how to install

Connecting to the Lab with AnyConnect

Once you have the Cisco AnyConnect client installed, follow these steps to connect to the lab.

  1. Launch the Cisco AnyConnect client application
  2. Enter svs-rtp-dmz-vpn.cisco.com for the connection string.
  3. Click Connect
  4. When the connection window appears, make sure the group is set to COLLABAPI.
  5. Enter your Username and Password as provided on the VPN login page.
  6. Click OK.
  7. Click Accept if you accept the statement.

Connecting to Lab PC

You will be working on the lab inside of a PC in the lab with all the necessary software pre-installed. You will connect to this PC usinga Microsoft Remote Desktop (RDC) connection. Windows comes pre-installed with the client. If you do not have the client for Mac, download it for free from the Mac App Store.

Once you have the RDP client installed, download this file for your Pod 19 lab PC: pod19-studentvm.rdp

Solved: No Internet After Connecting With Anyconnect VPN ...

Make sure that your VPN connection to the lab is up before double-clicking on the downloaded rdp file. You will be prompted for a password. Use c1sco123 for the password.

VPN - Uninstall Cisco AnyConnect Client On Windows ...

Starting the Lab

Cisco AnyConnect Not Connecting - Cisco Community

The lab manual is available in the web browser on your RDP session, however if you would like to view the lab manual on your local PC,you navigate to the lab manual for your pod 19 by clicking below. Please be sure to connect to the correctly assigned pod number:https://collabapilab.ciscolive.com/lab/pod19/intro/landing.